Privacy policy
Last Updated: October 22, 2026
Welcome to Lemone Naturélle.
At Lemone Naturélle, we value your privacy and are committed to handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, purchase our products, communicate with us, or participate in our soap-making workshops.
Our website is powered by Shopify, which provides the technology used to operate our online store.
1. Information We Collect
Depending on how you interact with Lemone Naturélle, we may collect the following information:
Personal & Contact Information
- Full name
- Email address
- Phone number
- Billing and delivery addresses
Order & Payment Information
- Products purchased
- Order history and transaction details
- Payment status and payment method
- Delivery and fulfilment information
Payments are processed through our authorised payment service providers. Payment providers may collect and process payment card information securely.
Website & Technical Information
- IP address and device information
- Browser type
- Website activity and interactions
- Cookies and similar technologies
- Shopping preferences and cart activity
Communications
- Customer enquiries
- Email and WhatsApp correspondence
- Feedback, complaints, and support requests
We collect information directly from you, automatically through our website, and from authorised service providers or partners where appropriate.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil purchases.
- Arrange deliveries and provide order updates.
- Respond to enquiries and provide customer support.
- Manage returns, refunds, and exchanges.
- Coordinate soap-making workshops.
- Improve our products, website, and services.
- Maintain the security of our website and prevent fraud.
- Comply with legal and regulatory obligations.
- Send marketing communications where permitted by applicable law.
We only process personal information where we have a lawful basis to do so, including obtaining consent when required.
3. Soap Making Workshops
Lemone Naturélle organises cold-process soap-making workshops in:
- Bahrain: Artology
- Kuwait: Artspace
Workshop bookings may be managed through our authorised venue or booking partners.
For Kuwait workshops, bookings and payments are handled through Artspace's official booking platform.
When you book through an external platform, your information is also subject to that platform's applicable privacy policy.
Where necessary, we may receive and process limited participant information to organise the workshop and provide the agreed services.
This may include:
- Participant name and contact details
- Workshop date and booking confirmation
- Soap customisation preferences
- Delivery address for finished soap
- Allergy or ingredient sensitivity information voluntarily shared for safety purposes
We will use this information only for relevant workshop administration, safety, communication, and fulfilment purposes, or other purposes permitted by law.
Workshop Age Requirement
Our soap-making workshops are strictly for participants aged 18 years and above.
4. Workshop Soap Delivery
Soap created during our workshops requires approximately 3–4 weeks of curing before it can be used.
Once the soaps are confirmed ready, they will be delivered directly to each participant's home address.
For this purpose, we may share the necessary delivery information with our authorised shipping providers in Bahrain and Kuwait.
This information is used to arrange, coordinate, and complete the delivery.
5. How We Share Personal Information
We may share relevant information with trusted service providers where necessary to operate our business.
These may include:
- Shopify and associated website service providers.
- Payment processing providers.
- Courier and delivery companies.
- Workshop booking partners, including Artspace where applicable.
- Technology, analytics, and customer support providers.
- Marketing service providers, where permitted and applicable.
- Government or regulatory authorities when legally required.
We seek to limit the information shared to what is necessary for the relevant service and apply appropriate privacy and security requirements.
6. Shopify & Third-Party Services
Our online store is hosted by Shopify.
Shopify processes certain personal information to operate, secure, and improve the services available through our website.
Depending on the features enabled for our store, Shopify may also process information through enhanced services that use customer interactions across Shopify-powered stores.
Shopify may be independently responsible for certain processing activities associated with those services.
For more information about Shopify's privacy practices and available privacy choices, please visit:
https://privacy.shopify.com/en
Our website may also contain links to external websites, including workshop booking platforms.
We encourage you to review their privacy policies before providing personal information.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly.
- Remember shopping cart information and preferences.
- Analyse website traffic and performance.
- Improve the browsing and shopping experience.
- Support advertising and marketing where enabled and permitted.
Where required, we provide appropriate choices regarding non-essential cookies and tracking technologies.
You may also manage certain cookies through your browser settings.
8. Marketing Communications
If you subscribe to our updates or otherwise provide the required permission, we may contact you about:
- New product collections
- Product restocks
- Soap-making workshops
- Special offers and brand announcements
You may unsubscribe from promotional emails at any time using the unsubscribe link, where available, or by contacting us directly.
We may still send essential communications relating to orders, workshop bookings, deliveries, or customer support.
9. Photography & Workshop Content
Photographs and videos may be taken during Lemone Naturélle workshops.
Where required, permission will be requested before identifiable photographs or videos are used for promotional purposes, including social media and advertising.
Participants may inform us if they do not wish to appear in promotional content.
10. Data Security & Retention
We take reasonable measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
However, no website or electronic communication system can guarantee complete security.
Personal information is retained only for as long as necessary for legitimate business purposes, customer service, legal obligations, recordkeeping, or dispute resolution.
Information is deleted, anonymised, or otherwise handled appropriately when it is no longer required, subject to applicable legal obligations.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Object to certain processing activities, including direct marketing.
- Withdraw consent where processing relies on consent.
- Request information about how your personal data is used and shared.
- Exercise other privacy rights available under applicable law.
We may need to verify your identity before processing certain requests.
To exercise your rights, please contact us using the details provided below.
You may also have the right to submit a complaint to the relevant data protection authority.
12. International Data Transfers
Some of our technology, payment, and service providers may process or store information outside Bahrain.
Workshop delivery arrangements may also involve transferring necessary participant and delivery information between Bahrain and Kuwait.
Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection requirements and safeguard that information.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.
If we become aware that personal information has been collected from a child without the required legal basis or permission, we will take appropriate steps to address the matter.
Participation in our soap-making workshops is restricted to adults aged 18 years and above.
14. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services, business operations, technology, or legal requirements.
Any updates will be published on this page with a revised Last Updated date.
Where required by law, we will provide additional notice of material changes.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Lemone Naturélle
Manama, Kingdom of Bahrain
Email: info@lemonenaturelle.com
WhatsApp: +973 38898073
Website: https://lemonenaturelle.com
We aim to respond to all enquiries within 24 hours.
Lemone Naturélle — From Our Hands to Yours.